FREQUENTLY ASKED QUESTIONS

WHEN WILL I RECEIVE MY ORDER?

Your order should be with you within 1-5 working days from when you receive your shipping email. In some busy areas this could take slightly longer. We aim to work off a 1-3 day turnaround, however during busy periods this becomes a 3-5 day turnaround.

WHAT DAYS ARE YOUR SHIPPING DAYS?

We ship orders everyday from Monday to Friday! Any orders made after 12pm on a Thursday will be sent first thing Monday! If you order on a weekend, your order won’t be shipped until the next possible working day. If you want your order shipped before the weekend please ensure to order before 12pm on a Thursday. If you need more information regarding shipping please get in contact.

I’VE ENTERED THE WRONG DELIVERY INFO, WHAT SHOULD I DO?

If you have entered the wrong delivery information please let us know ASAP so we can get this changed before it is shipped. If your order is shipped and you don’t let us know beforehand, we cannot be liable. You can do this through our ‘Contact Us’ page!

WHAT ARE YOUR SOCIAL MEDIA PAGES?

Our instagram page is @ThecandyhubUK and our Facebook page is TheCandyHubLTD.

I regularly post updates on our Instagram page with information regarding delays with delivery, new products and you can also find giveaways on our Instagram!

 

HOW DOES SHIPPING WORK?

Once your order has been shipped you'll receive your shipping email, that means its left us and its on its way to you! We post via Royal Mail which is typically 1-5 working days delivery. If you're waiting longer than 7 days please get in touch so we can pass all relevant information on to you. 

CAN I HAVE SOME MORE POSTAGE INFO?

You'll notice that if you have a large order the shipping price may jump up! This is because your order has to be sent in two separate parcels due to the heavy weight. Royal Mail has a 2KG shipping weight limit. Anything over 2KG costs £8.99 so by us packaging the order in two separate parcels, were saving our customers some money. Our standard shipping rate is £3.99 this covers postage & packaging and everything inbetween to ensure your order arrives safely and undamaged!

I WOULD LIKE A CUSTOM ORDER, CAN YOU DO THAT?

We LOVE making your custom orders! Please get in contact through our 'contact us' page or reach out on either Instagram or Facebook to see if your custom request is possible!

 

*Anything not currently on the website is a custom order so please get in contact with your request*

Some fun custom requests we've done before:

  • 'Under the sea' themed box for a 5th birthday

  • Fizzy only pouch

  • Jelly only pouch

  • Baby shower pink box

  • Baby shower blue box

  • Baby shower half n half box

WHAT SWEETS ARE INCLUDED IN THE SURPRISE MEGA MIXES?

Our signature mega mixes all contain a surprise mix of sweets.

All our best sellers are included. Our stock varies so you may receive a different selection each time you order, but you're bound to have your favourite classics in there! 

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