Delivery Information and Return & Refund Policy 

UK Delivery

We offer delivery across the entire UK at a standard shipping rate of £3.99 (Below 2KG in weight)

Items that are between 2KG and 3KG are charged at £6.20.

 

Items that are between 5KG-7KG are charged at £7.00.

We're currently shipping via Royal Mail.

Our shipping rates are calculated at checkout. Our shipping rates change depending on the weight of your order. This is due to courier weight allowance, your items have to be packaged separately.

Our turnaround time is typically 1-2 working days, however during busy periods this becomes 3-5 working days. When you receive your shipping email, that means you order is on its way to you! This is a standard 1-5 working days.

Please get in contact if you have any queries about delivery. 

Returns and Refunds

If for whatever reason, you need to return your order, please raise the issue with us within 7 days, and return within 14 days from the date your order was placed. Once we receive the item we will refund you via the same payment method you used. This should appear in your bank within 1-7 business days. 

If returning an item for a refund please note we only accept items that are unopened and in their original packaging. You will be responsible for the shipping costs of your return. Shipping costs are non refundable. Returns should be sent with a tracking reference or proof of postage. 

If you're awaiting on your delivery and it has reached 10 business days, please raise the issue with us so we can chase this with our courier and get additional information on delays. We will be able to track the status of your parcel and get back to you with more information. If Royal Mail confirm it as a lost parcel, a replacement order will be sent out.

If you're wanting to cancel your order please let us know ASAP before your order is shipped to ensure a total refund including the delivery fee. This should be within the first 12 hours of your confirmation email.

Please use the 'Contact Us' page and fill out the contact form. We will get back to you within 24 hours. 

My order hasn't arrived yet.

I want to cancel my order.